Order Processing Time
Orders require up to 3 business days for processing, quality check and packing before shipment.
Order Cut-off Time
Orders placed before 3:00 PM Pacific Time will start processing on the same business day. Orders submitted after this cut-off time will begin processing the next business day.
Shipping Transit Time
Standard shipping takes 4–6 business days in transit once the parcel is picked up by our delivery partner.
Shipping Cost
We offer free shipping on all eligible orders. No extra shipping fee will be charged at checkout.
Delivery Area
We ship to addresses within the United States.
Delivery Partner
We ship via UPS. For large oversized items, delivery will be arranged by truck freight service. The truck carrier will contact you in advance to schedule a delivery window, and someone must be present at the address to receive the package.
Order Cancellation
You may cancel your order and receive a full refund before the package is shipped out. Once the order has been dispatched, we cannot cancel the shipment. If you no longer want the item after delivery, please follow our Returns & Refunds process.
Tracking Your Order
Once your package ships, we will send you a tracking number by email. You can use this number on the UPS official website to view real-time delivery status.
Contact Information
Store Name: Candy Collection