Privacy Policy

We may collect your full name, shipping and billing address, phone number, email address, payment transaction records, order history, browsing preferences and messages you send to our support team. We also collect non-personal data including device type, browser information and website visit timestamps.

Information is collected directly from you when you place an order, register an account, send us inquiries, sign up for newsletters, or submit return requests. We also receive limited data from our trusted payment processors and shipping partners to fulfill your purchase.

We use your personal information to process orders, arrange delivery, send order updates and confirmations, handle returns and refunds, answer customer questions, prevent fraudulent transactions, and improve our website and product selection. We may also send promotional emails if you opt in. You can unsubscribe from marketing emails anytime.

We only share your necessary information with trusted third parties who help us run our business: payment processors, shipping carriers, and IT service providers. We will not sell, rent or trade your personal information to outside marketers for independent use. We may disclose information only if required by valid legal orders or government requests.

We use industry-standard encryption and access controls to protect your personal data. We keep your order and contact records for as long as needed to complete your transaction, handle after-sales requests, and meet legal tax and record-keeping requirements. Once data is no longer required, it will be securely deleted or anonymized.

Our website may contain links to external websites. We do not control the privacy practices of those third-party sites. We recommend you review their privacy policies before submitting any personal information on those platforms.

You have the right to request a copy of the personal data we hold about you, request correction of inaccurate information, request deletion of your data, and withdraw your consent for marketing communications. Submit your request via our contact email, and we will respond within our stated response window.

Our website and products are intended for adult customers. We do not knowingly collect personal information from anyone under the age of 13. If we learn we have received data from a child under 13, we will delete it immediately.

We use cookies to remember your preferences, analyze website traffic and optimize your shopping experience. You can adjust your browser settings to block or delete cookies, but this may affect some website functions.

We may update this privacy policy occasionally. When we make revisions, we will update the effective date posted at the top of this page. Continued use of our website after updates means you accept the revised policy.

Contact Information Store Name: Candy Collection Address: 1217 Santee St, Los Angeles, CA 90015, United States Phone: (626) 532-0794 Email: info@candycollectionca.com Opening Hours: (Pacific Time) Monday-Sunday: 9 AM–5:30 PM Response Time: We respond within 24 hours.