Payment Policy


We accept the following payment methods:
  • American Express
  • Diners Club
  • Discover
  • JCB, Visa Electron
  • Maestro
  • Mastercard
  • Visa

Checkout & Order Confirmation

Once you complete your payment, our system will automatically send an order confirmation email to your registered email address within 3 business days. This email includes your order number, item details, shipping address and payment record. Please save this email for future reference. If you do not receive the confirmation email, check your spam folder or contact our support team.

Payment Process

When you submit your order, your card will be authorized immediately. The actual charge will be finalized when our team verifies your order and prepares your package for shipment. We do not charge extra hidden fees. All displayed prices are final before checkout.

Payment Security

We use secure encrypted payment processing to protect your card data. Your full credit card information will not be stored on our website. All transactions are processed through certified payment gateways that comply with industry security standards.

Common Payment Issues

  • Payment declined: This may be caused by insufficient balance, card international transaction restrictions, incorrect billing address or expired card details. Please confirm your card settings or contact your bank for assistance.
  • Duplicate charge: If you see duplicate pending charges, pending authorizations will usually drop off automatically within a few business days. Reach out to us with your order number if the issue persists.
  • Mismatched billing address: Your billing address must match the address linked to your payment card, otherwise the transaction may fail.
Contact Information

Store Name: Candy Collection

Address: 1217 Santee St, Los Angeles, CA 90015, United States

Phone: (626) 532-0794

Email: info@candycollectionca.com

Opening Hours: (Pacific Time)
Monday-Sunday: 9 AM–5:30 PM

Response Time: We respond within 24 hours.